23 Sep Mike: Workshop Manager
How did I end up here at Standlake Vehicle Services?
I have been fortunate to realise, early on, that I like meeting people, everyone is different, and I enjoy talking to customers and finding that spark that makes them come alive. I enjoy building customer loyalty and making sure their needs are met and exceeded, ensuring they leave with a positive impression makes my day worthwhile.
My time at the Co-Op Insurance group taught me a lot about developing customer service skills. Here we had a number of valued customers that each had bespoke needs. I enjoyed learning how I could best deliver the service they expected to ensure they kept choosing the Coop company. I was able to hone my customer liaison skills, build friendships and develop new networks. These skills come to great use when I was a Night Club Manager briefly.
My next role was really interesting and very different. When I had the opportunity to learn about a new evolving sector I agreed quickly. The Renewables Industry is very important in today’s environmentally responsible environment. This is a very dynamic and progressing sector. Like the vehicles that are being manufactured today with environmental considerations towards materials used and emissions. This industry is looking at ways to look after the planet and is constantly developing. I have found the motoring industry is similar, both in the evolution of environmental responsibilities but also, excitingly, in vehicle design.
Before I started at Standlake Vehicle Services I spent some valuable time at Rolls Royce and Bentley specialists. In both these roles I held the position of Business Development Manager, doing what I enjoyed the most…. caring for the customer and developing the business to deliver on the customer expectations. I have been able to bring these skills and continue this at Standlake Vehicle Services.
So what else do I enjoy?
I have many hobbies from cooking to fishing but a real passion for me is motorbikes. There have been many types of bikes that have stayed in my garage. I have always enjoyed riding them and ridden them all around the UK and on the continent. Like my colleagues, it is always great when something a bit different and interesting turns up at the garage for us to fix. We cannot help but have a nose around.
One of my greatest achievements and one that I am very proud of, is in 2010 I embarked on a lifestyle transformation with the aim to do three things. One, lose weight, two, keep it off and three, improve my overall health. I am pleased to now find myself over 10st lighter and have been dedicated these last two in maintaining this total loss.